Frequently Asked Questions

In the Saninet customer portal you can archive or delete customers.
To delete a customer, you first need to archive the customer by clicking on the ‘archive’ button on the right of the customer in the portal.
The customer is now marked as ‘inactive’. His/her data and design are still available.

To permanently delete a customer, mark the checkbox ‘display inactive customers’ in the customer portal.
Now you will only see inactive / archived customers. You can either reactivate the customer by clicking on the ‘restore customer’ symbol on the right, or you can permanently delete the customer by clicking on the X. This permanently deletes all customer data, including connected designs.

We strongly advise you to not delete customers, but to just archive them, so that you can always access their data.

When the bathroom you are about to design does not have a standard shape, you’d best use the option ‘free shape’. This allows you to determine the positions, corners and lengths of all walls yourself. You can draw a free shape using your mouse, however it is much easier to use your keyboard.

To start drawing, click once with the left mousebutton in the drawing space. Drag the mouse a little in the direction you want the wall to go. Next, use your numeric keypad to enter the length of the wall. Press ‘enter’ to move to the next wall. Press an arrowbutton to determine the direction of the next wall and again enter the length of the wall using the numeric keypad. Press ‘enter’ again to move to the next wall and repeat for the next wall.

To close the last wall, use your mousebutton.

To draw a 45- or 135-degree corners, press two arrow buttons at the same time (in the right direction).

In the video below, we show you how to draw a free form.

In the Saninet start screen you can see which Saninet version you’re currently using. You can also find your current version number by clicking on ‘settings’ when you’ve opened a design. Scroll down in the ‘General’ tab to view the current Version number (second last item).
When you shut down your computer, Saninet is automatically updated. So if you don’t have the latest version (you can check under ‘Notifications’ which is the latest version), please restart your computer.

You can also manually update Saninet. In the video below, we show you how to do this.

You can import locally saved bathroom designs, for instance from Saninet Easy, in Saninet. There are two ways to do this.
1) From the customer portal. Select an existing customer or create a new customer. Next, click on ‘import’ (below the customer name). In your File Explorer, search for the design to import and click on ‘open’. The design is added to the customer and you can now open it from the customer portal.
2) When you don’t want to assign the design to a customer immediately, start from the design step in Saninet. In the customer portal, click on ‘skip’. Click on the left icon in the upper right menu (‘File menu’) and choose ‘import’. Search for the design in your File Explorer and click on ‘open’.

In 2D view, select an object by clicking on it. Next, press the arrow buttons to move the object 10mm.
If you want to move the object 1mm at the time, press and hold the Ctrl button while pressing the arrow buttons.
If you want to move the object 100mm at the time, press and hold the Shift button while pressing the arrow buttons.

If you want to select multiple objects in 2D view, press and hold the Shift button while clicking on the objects you want to select. A pop-up with multiple options appears: Group, 3D Preview, Delete, Align vertically, Align horizontally and Save as favorite.

In the 2D view, press and hold the space bar and the left mouse button. Now you can drag the design across your screen.

In the 2D view, press and hold Shift and the left mouse button. Now move the mouse up or down to zoom in or out.

In 3D view, press and hold the spacebar and your left mouse button. Now move the mouse up or down to tilt the camera.

Press and hold the Ctrl button and click on all tiles you want to add to the pattern. Next, choose a tile pattern that supports multiple tiles, such as Checker-board, Variation, Half-bond, Random or Diamond.
From the pop-up, drag the pattern to the desired wall in your design.

To select multiple walls at the same time, press and hold Ctrl while clicking on the desired walls.
To select all walls, press and hold Shift and click on any wall.

When you have placed a tile strips and you select it in your design, you can use the arrow buttons to reposition the tiles within the tile strip.

To change the dimensions of a tile strip, move your mouse pointer to the side of the strip. When the line turns green, click on it and drag the side of the strip in the desired direction.
If you want to adjust the size per millimeter, press and hold the Ctrl button and drag the line in the desired direction.

To show the dimensions of slanted lines, first draw a line from one corner of an object to the opposite corner. Next, press and hold Shift. Your mouse pointer will ‘jump’ to the slanted line. Now you can drag the slanted dimension line to the desired position.

The Saninte Note plugin allows you to export part lists of all products and parts in your design, including article numbers.
You can export either in .pdf or .csv format. Next, you can import the part list in your ERP-system, to easily create an order for your supplier.

In Saninet, you will find the option to create part lists under the menu-item ‘export’.

First, save a photo of your favourite tile in .jpg or .png format.
Go to the ’tiling’ step in the design process and click on the far right icon in the menu on the left hand side.
Click right on ‘My tiles’ and click on ‘Add folder’. Name your folder.
Click right on the folder you just created and click on ‘Add tile’. Select the image of the tile you saved on your computer.
Name your tile and add its dimensions, desired joint size and joint colour, and click on ‘save’.
Now you can add the tile you just created to your design in the same way you add regular tiles. Just click on the tile and drag it to the desired wall(s).

In the video below, we show you how to add your own tiles to a bathroom design.