Remote Support

Get secure remote assistance (Teamviewer) from the Saninet support team. We can quickly connect to your computer to diagnose issues, provide guidance and help you get back to work.

Remote Support

Need assistance from our support team? During a support session, we may ask you to install TeamViewer QuickSupport so we can securely connect to your computer and help resolve your issue.

Remote support allows us to:

  • Resolve issues faster

  • Guide you through the software step by step

  • Diagnose configuration or installation problems

  • Minimise downtime

Download TeamViewer

Download the latest version of TeamViewer QuickSupport using the link below before your support session:

Download link - TeamViewer QuickSupport

Once the download has finished:

  1. Open TeamViewer.

  2. Share your ID and Password with your Saninet support representative.

  3. We will connect securely and assist you with your request.

Security

Your computer can only be accessed with your permission. Every remote support session is encrypted, and you remain in full control. You can end the session at any time by closing TeamViewer.

If you have any questions or would like to schedule a support session, please contact our support team.